COMPREHENDING THE CUSTOMER EFFORT SCORE (CES)

The Customer Effort Score frequently known as CES, serves as an essential metric in customer service. It assesses how much effort customers put forth when interacting with your business. A high CES suggests that customers encounter minimal hurdles when dealing with your team. Conversely, a low CES signals areas where the customer journey requires

Want to fuel user engagement and enhance your audience's experience? Gamification is the magic sauce! By adding game-like elements into your platform, you can inspire participation and foster a more immersive environment. Here are 5 proven gamification strategies that will supercharge your results: {Points and Badges: Reward user actions with poin